Refund & Cancellation Policy

This Refund and Cancellation Policy describes how MyBrief24 handles billing, subscription cancellations, and refund requests. We aim to be fair and transparent.

1. Free Plan

The Free plan is available at no cost and requires no payment information. There is nothing to cancel or refund for Free plan users. You may stop using the Service at any time.

2. Private Beta Period

During our current private beta, all features are available at no charge. No payment is collected during this period. When we transition to paid plans, we will notify all users in advance with clear pricing details.

3. Paid Subscription — Cancellation

Once paid plans are active:

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• You retain full access to paid features until your billing period ends
• We do not charge cancellation fees

4. Refund Policy

We offer refunds in the following circumstances:

• 7-day money-back guarantee: If you are a first-time paying subscriber and are not satisfied, you may request a full refund within 7 days of your first charge by contacting us at nadalwz1115@gmail.com
• Billing errors: If you were incorrectly charged due to a technical error, we will issue a full refund promptly upon verification
• Service unavailability: If the Service is unavailable for an extended period (more than 72 consecutive hours) due to issues on our end, you may be eligible for a prorated refund for the affected period

We do not offer refunds for:

• Partial months after cancellation (access continues until period end)
• Subscriptions cancelled after the 7-day window, except in cases of billing error or service unavailability
• Unused features or services

5. How to Request a Refund

To request a refund, please contact us at nadalwz1115@gmail.com with:

• Your name and email address used for your account
• The reason for your refund request
• The date of the charge

We will respond within 3 business days. Approved refunds are typically processed within 5–10 business days and returned to your original payment method.

6. Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues quickly and fairly. Unauthorized chargebacks may result in account suspension.

7. Changes to This Policy

We may update this policy as our product and pricing evolve. We will notify you of material changes by email or by posting a notice on our website at least 14 days before changes take effect.

8. Contact Us

For refund requests or questions about billing:

• Email: nadalwz1115@gmail.com
• Website: mybrief24.com
• Response time: Within 3 business days